FAQs
Most Frequently Asked Questions
- How do I look up the status of my Customer Care support ticket?
- What is and isn't covered under Bob's standard warranty?
- How do I cancel my Bob's order?
- How do I find out what date my delivery or in-home service appointment is scheduled for?
- How do I report that my furniture or mattress is damaged or defective?
- How do I take photos of my furniture when it has been visibly damaged or is defective?
Finding the Perfect Piece
- Is there a tool I can use to help me plan the room I want to furnish?
- How will I know if furniture will fit into my house?
- I have a question about a specific piece of merchandise. Where can I find the answer?
- After I complete my purchase on mybobs.com, can I make changes to my order on the website?
- How long does Bob's warranty furniture?
- Does Bob's offer special orders?
Payment
- What forms of payment do you accept? Do you offer financing?
- Where is my refund check?
- How do I cancel my financing or line of credit account?
- How do I make a payment for my Fortiva order?
- How do I make a payment for my American First Finance (AFF) order?
- How do I make a payment for my order financed through Progressive?