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Bob's Discount Furniture
About In-Home Service
What if I damaged my furniture, and I didn't purchase a Goof Proof Protection Plan?
What service options does Bob's In-Home Service provide for the merchandise I purchased?
What is Bob's product service policy?
Why does my furniture have to be fixed? Why can’t I just get a new item?
Can I purchase parts for my furniture?
How do I purchase a part for my furniture?
How do I order a part for an item that is still in-warranty?
What should I do if I received the wrong part for my furniture?
How do I find out the delivery status of my part order?
Scheduling & Rescheduling
Am I assigned a time frame or time window once my in-home service has been scheduled?
I’ve been given a courtesy 3-hour window. What does that mean?
What if I can’t be home for my service?
On the Day of the Service Appointment
Can I track the arrival of my service technician online?
What can I expect to happen during my service appointment?
Can I ask the service technicians to remove their footwear prior to entering my home?
What if I disagree with the results of my service appointment?