In-Home Service

About In-Home Service

• What if I damaged my furniture, and I didn't purchase a Goof Proof Protection Plan?
• What service options does Bob's In-Home Service provide for the merchandise I purchased?
• What is Bob's product service policy?
• Why does my furniture have to be fixed? Why can’t I just get a new item?

Replacement Parts

• Can I purchase parts for my furniture?
• How do I purchase a part for my furniture?
• How do I order a part for an item that is still in-warranty?
• What should I do if I received the wrong part for my furniture?
• How do I find out the delivery status of my part order?

Scheduling & Rescheduling

• Am I assigned a time frame or time window once my in-home service has been scheduled?
• I’ve been given a courtesy 3-hour window. What does that mean?
• What if I can’t be home for my service?

On the Day of the Service Appointment

• Can I track the arrival of my service technician online?
• What can I expect to happen during my service appointment?
• Can I ask the service technicians to remove their footwear prior to entering my home?
• What if I disagree with the results of my service appointment?