Bob's In-Home Service
Fixing your furniture
- What if I damaged my furniture, and I didn't purchase a Goof Proof Protection Plan?
- What should I do if I received the wrong part for my furniture?
- How do I find out the delivery status of my part order?
- How do I order a part for an item that is still in-warranty?
- How do I purchase a part for my furniture?
- What service options does Bob's In-Home Service provide for the merchandise I purchased?
Your service appointment
- Am I assigned a time frame or time window once my in-home service has been scheduled?
- Can I track the arrival of my service technician online?
- What if I disagree with the results of my service appointment?
- I’ve been given a courtesy 2-hour window. What does that mean?
- What if I can’t be home for my service?
- What can I expect to happen during my service appointment?