Bob's In-Home Service

Fixing your furniture

• What is Bob's product service policy?
• Why does my furniture have to be fixed? Why can’t I just get a new item?
• Can I purchase parts for my furniture?
• What if my furniture is no longer covered by any of Bob’s warranty programs?

Your service appointment

• Can I track the arrival of my service technician online?
• I’ve been given a courtesy 2-hour window. What does that mean?
• What if I can’t be home for my service?
• What can I expect to happen during my service appointment?
• Can I ask the service technicians to remove their footwear prior to entering my home?