First you should track your FedEx order.
When your order was shipped, you should have received an email that provided you with a FedEx tracking number.
If you didn't receive your FedEx package but the tracking status shows it as "delivered", it would be best to get you over to an agent.
Please have your account information ready, and one of our Customer Care agents will assist you:
- Phone number
- Customer ID
Click here to see how you can contact us.