In order to best determine possible solutions, I'll need you to take some photos!
First please remove all blankets, sheets and covers from your mattress, so it's bare in the photos.
Next take your photos based on the following instructions:
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If your mattress has a sag...
You will need:
- a yardstick or broomstick
- a tape measure or ruler
Please provide the following three photos:
1. A photo looking down at the top of the mattress.
2. A photo to capture under the bed (showing the space between the floor and your bed frame or foundation).
3. A photo displaying the measurement of the depth of the sag, following the directions below:
- Lay the yardstick or broomstick across the top of your mattress, so it crosses over the top of the sag. You should see a gap between the top of the mattress and the stick, where the sag is deepest.
- Open the tape measure or get out your ruler, and measure from the deepest part of the sag up to the stick.
- With the tape measure or ruler facing toward the camera, capture a photo displaying the measurement.
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If there is something wrong with your mattress other than a sag...
Please provide the following three photos:
1. A photo looking down at the top of the mattress.
2. A photo to capture under the bed (showing the space between the floor and your bed frame or foundation).
3. A close-up photo to clearly capture the affected area.
Thanks! That should give me what I need to help you out!