Your Bob’s purchase is guaranteed to be free from factory defects for one year (in some cases longer).
In the event there is a defect, the guarantee covers the product for service and/or parts.
Furniture is built with multiple parts that make up the whole, most of which can be restored using the tools the technicians carry with them, or by ordering replacement parts, therefore resolving the concern.
In the event it is determined that the defect cannot be restored with service or parts, other options can be explored. Often times, the service technicians can restore furniture to showroom quality or better condition.