What are Bob's policies regarding returns & exchanges? December 17, 2018 19:13 Updated Click here for our Returns & Exchanges policies, including refunds, cancellations and our mattress satisfaction guarantee. Related articles What does "Factory Standards" mean? Why does my furniture have to be fixed? Why can’t I just get a new item? What is a defect in materials or workmanship? Can I track the arrival of my service technician online?