What are Bob's policies regarding returns & exchanges? December 17, 2018 19:13 Updated Click here for our Returns & Exchanges policies, including refunds, cancellations and our mattress satisfaction guarantee. Related articles What does "Factory Standards" mean? After I complete my purchase on mybobs.com, can I make changes to my order on the website? I don’t see my question. Can I send an email for my inquiry? I have a question about a specific piece of merchandise. Where can I find the answer? Can I track the arrival of my service technician online?