What are Bob's policies regarding returns & exchanges? December 17, 2018 19:13 Updated Click here for our Returns & Exchanges policies, including refunds, cancellations and our mattress satisfaction guarantee. Related articles I don’t see my question. Can I send an email for my inquiry? What does "Factory Standards" mean? Does Bob's offer layaway? After I complete my purchase on mybobs.com, can I make changes to my order on the website? Do you remove old furniture?