A Bob's authorized technician in a Bob’s Discount Furniture uniform will arrive at your home. They will inspect the affected merchandise and determine what tools, supplies and/or parts are required to restore the piece to factory quality, if not better!
Most concerns can be corrected by the technician that very day. In these cases the technician will complete a report and take photos of the completed work. Using their tablet, the technician will ask you to sign to validate that the work was completed and to then complete a brief survey.
In some cases a part may be needed to complete the work, and the technician will contact Customer Care and allow you to speak directly with an agent to finalize the part order.
In the unlikely event that the concern cannot be corrected by a technician, you will be connected with Customer Care to discuss available options at that time.