All furniture that is purchased at our regular price comes with Bob's one-year guarantee against factory defects to the original purchaser within our normal delivery area. Mattresses and motion furniture may carry additional factory guarantees.
Call Bob's Customer Care Department at (860) 474-1000 or (800) 569-1284 to report a factory defect. Hours are Monday to Saturday from 6:30am to 8:00pm EST & Sunday from 10:30am to 9:00pm EST.
We’ll schedule a service technician to come service your furniture in your home at no cost to you if the furniture falls within the standard one-year guarantee period.
Service is available for a fee if you have a need beyond the one-year guarantee period.
Merchandise purchased from our Bob’s Outlet that is not brand new or factory-fresh is sold "As-Is" and is excluded from this limited warranty and service policy.