All furniture that is purchased at my every day low price is guaranteed to be free from factory defects for 1 year to the original purchaser within Bob's normal delivery area. Mattresses and motion furniture may carry additional factory guarantees.
Call my Customer Care Department at (860) 474-1000 or (800) 569-1284 to report a factory defect. Hours are Mon – Sat from 6:30am – 9:00pm & Sunday from 10:30am – 7:00pm. We'll help schedule a service technician to come service your furniture in your home at no cost to you if the furniture falls within the 1 year guarantee period.
Please note that service is provided only for products located in the United States. Service is available for a fee if you have a need beyond the one-year guarantee period. Learn more here.
Merchandise purchased from my Bob’s Outlet that is not brand new/factory fresh is sold “as -is” and is excluded from this limited warranty and service policy.