In most cases noises from a bed are not from the mattress. The noise is usually from either the foundation or the frame.
To determine this, first remove the mattress from the bed and lay it flat on the floor to test for noise. The same is done with the foundation.
If no noise is found in either the mattress or the foundation, the noise is likely coming from the bed frame. If any part of your bedding purchase from Bob’s is making noise and is within the guaranteed coverage period, please contact us (mattresses & foundations are covered by a warranty of up to 20 years).