We will give you a call 5 days before your scheduled delivery to make sure you are still available to receive your new furniture on your scheduled day. If you cannot receive your furniture, you will be given the option to contact us to reschedule.
Changes to orders should be made at least 3 days prior to the scheduled delivery date.
Two days prior to your delivery/service, you will receive a call that will provide with a 3-hour window for your delivery, or 2-hour window for service.
Please be advised we are an all-day delivery service. Bob's Authorized delivery teams and service technicians do their best to stay within the timeframe provided. However, other factors may arise that are beyond our control, such as traffic or bad weather, which may cause the delivery or service team to arrive earlier or later than expected. As such, we ask that you select a day for delivery or service when you have a flexible schedule.
Bob's online delivery tracker can be a useful tool to help you track the estimated arrival time and to keep you updated throughout the day.